WPML

Fatal error: Uncaught exception ‘RuntimeException’ with message ‘Unable to create the cache directory…'

Published 2016-12-01 · Updated 2016-12-12
Status
Resolved
Reported for
WPML Multilingual CMS 3.6.1
Resolved in
3.6.2

Overview of the issue

On some server configurations, WPML is not allowed to create a cache directory even though the permissions should allow to. This issue has been reported for IIS/8.5 server so far.

Workaround

We are still investigating this issue. In the meantime, we can suggest two alternatives:


  1. Make sure the web server is allowed to write in the wp-content directory.

  2. Define a specific “cache” directory in the wp-config.php file like the following: define( 'WPML_CACHE_PATH_ROOT', '/absolute/path/to/cache/folder/' );
    Where '/absolute/path/to/cache/folder/' is the absolute path to your cache directory which should be writable by the web server.

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