WPML

“Toolset plugin cannot connect to toolset.com” warning displays even if Toolset is not installed

Published 2021-12-22 · Updated 2024-01-04
Status
Resolved
Resolved in
WPML 4.6.7

Overview of the issue

If you previously installed Toolset on your site with an active subscription, then removed it, you may see the following warning on your Dashboard: Toolset plugin cannot connect to toolset.com

Toolset warning on Dashboard

This happens as it can’t fetch an active subscription and there are still existing details in your database.

Workaround

Please follow this workaround:


  1. Make sure to make a complete backup of your site, files, and database before proceeding.

  2. Go to PHPMyAdmin, open the wp_options table, and delete the wp_installer_settings key.

  3. Go to your list of registered sites, and copy your registration key.

  4. Go to the list of installed plugins on your site and click on the Registered link below WPML.

  5. Click on Unregister WPML from this site.

  6. Re-register with the copied registration key.

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