Troubleshooting WPML
Common tasks
Updating WPML – check for updates, install new versions, refresh license data – all from WPML > Activate & Update.
Switching to the Advanced Translation Editor – one-time switch from CTE to ATE. What carries over, what to expect.
Migrating from another multilingual plugin – the path from Polylang, TranslatePress, Weglot, or GTranslate.
Moving and copying sites
Site keys – how keys work, the development-site notice, and auto-registering sites via a PHP constant.
Reset WPML – destroys all WPML data on the site. Last resort only.
Troubleshoot a problem
Before asking for support – the checklist that resolves most issues on your own.
The troubleshooting tools in WPML > Support – tool-by-tool guide to the three tiers (Safe / Logs / Advanced).
Known issues – currently-known issues with workarounds and fix versions. Check it first when you hit an error.
Performance triage – when WPML feels slow.
Working with WPML Support
Sharing debug information with support – what to collect and how to share it.
Logs – the read-only Tier 2 logs on the admin Support page.
Advanced tools – Tier 3. Only run these when WPML Support has asked you to.
Still stuck after working through the relevant page? Ask a support question.
Questions about your account, billing, renewals, or refunds are self-service in your WPML account – see Help with your WPML account.