- Status
- Resolved
- Resolved in
- WPML 4.8.0
- Topic tags
- ATE, Bug
Overview of the issue
Some glossary entries are missing from the interface and cannot be re-created or re-imported.
The system throws a warning that the entries already exist, yet:
- They are not visible under WPML > Translation Management > Translation Tools > Glossary
- They cannot be used inside the Advanced Translation Editor (ATE)
Workaround
If you have a previously exported glossary CSV that contains the problematic entries:
- Open the CSV file.
- Change all values under the “kind” column from general to name.
- Re-import the CSV in WPML > Translation Management > Translation Tools > Glossary.
- Ensure “Overwrite existing terms” is checked during import.
If you don’t have a previously exporter the CSV:
- Open a support ticket and provide the URL of the site that contains the problematic entries
- Provide a reference term with the problem
- We will prepare a fixed CSV that you can then import in WPML > Translation Management > Translation Tools > Glossary
- Ensure “Overwrite existing terms” is checked during import.